Field Service Supervisor - Kansas

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Field Service Supervisor for Beckman Coulter Diagnostics is responsible for assisting the District Service Manager (DSM) in the daily management of technical staff, supporting the district with service calls and preventative maintenance (PMs) while also having formal supervisory responsibilities by managing a team of field service engineers (FSEs). The supervisor models outstanding customer service through strong communication and collaboration skills both internally and with our customers.

The Field Service Supervisor will provide focus on meeting and exceeding customers’ expectations, supporting sales growth, service growth and customer satisfaction. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with sales to retain base business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs, calibrations, instrument qualifications and shipping & receiving.

This position is part of the NACO Service organization and will be located in Kansas City (Remote). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

• Lead weekly daily management call with district field service engineers (FSEs) and maintain KPI miss countermeasure tracking and PSP funnel.
• Lead weekly management of instrument installs with IPMs and organize/confirme resource availability to meet ship and install timeline.
• Partner with coordination center to define best strategies to support our customers.
• Approve Timecards & PTO via ADP, ensuring all applicable pay laws are followed.
• Constantly work to build the best team via employee development plans and by recruiting the best internal and external talents.
• Ensure individuals on team are up to date on all compliance related activity including work orders, compliance reporting, compliance training, and travel and expense expectations.
• Implement training plans and provide regular coaching, monitoring, and feedback sessions to track and ensure progress.

• High school degree with 8+ years’ experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment in the laboratory OR Bachelor’s degree with 5+ years’ experience OR Master’s degree with 3+ years’ experience.
• Current and clean driver’s license record.
• Willing to travel approximately 25%-50% of the time.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time…