Patient Service Specialist

Patient Service Speicalist

Kansas City, MO

Location:

3215 Main Street, Suite 202, Kansas City, MO 64111

Position Type: PRN

Schedule:

Hours Varied - Weekdays

Compensation: $17.00 - $20.00/hour - based on experience

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience—starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

• High School Diploma or GED required

• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
• Ability to speak and hear sufficiently to understand and give directions