Kansas Metro Emergency Assistance & Pathway of Hope Coordinator

Job Objective: The Emergency Assistance and Pathway of Hope Coordinator consults with and supports the Emergency Assistance and Pathway of Hope staff and services offered at each of the eight KCAC corps. This position supports the overall efforts of the KCAC specific to Emergency Assistance and Pathway of Hope and collaborates with the Divisional Pathway of Hope Manager and South Central Area Command Coordinator as appropriate on divisional initiatives.

Essential Functions: Provide support, and casework consultation as needed to the KCAC corps' emergency assistance and Pathway of Hope programs.

• Provide ongoing consultation and support for all emergency assistance and Pathway of Hope implementation for all metro corps

• Provide direct case consultation and technical assistance to case managers, caseworkers and interns as requested

• Provide guidance on policy and procedures to corps staff and officers

• Plan, coordinate and facilitate monthly case manager/caseworker meetings

• Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements

• Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and Pathway of Hope

• Provide casework orientation and training for new case managers/caseworkers or interns

• Attend inter-agency meetings and participate in local networks, as appropriate with local staff

Program Implementation:

• Ensure the quality of POH planning and implementation by participation with POH planning and program development at sites

• Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Divisional Manager, Corps case managers/case workers, officers and Metro Kansas City Social Ministries Director and Kansas City Area Command Social Ministries Director.

• Ensure consistent internal communication and understanding of program by sharing electronic and hard copies of updated information with metro caseworkers/case managers

• Ensure the quality of local data and reporting of information for emergency assistance and Pathway of Hope is completed timely and readily available for funders

Coordinate Financial Assistance in the Metro Area:

• Review monthly unmet need reports and make recommendations for funding based on gaps in community resources and services

• Submit a monthly activity report for emergency assistance provided

• Coordinate training appropriate for casework staff based on best practices

• Disseminate relevant resources and information to emergency assistance staff

• Handle complaints from persons denied assistance

• Manage various grants ensuring compliance with established guidelines

• Research, identify, and recommend new funding streams appropriate for emergency assistance, assisting with grant writing efforts as needed

• Review all emergency assistance grant applications and agreements for accuracy and completeness prior to being submitted for approval

Emergency Assistance Pathway of Hope Evaluation and Outcomes Measurements:

• Ensure the accuracy of data entry into the Management Information System

• Report any EA/POH implementation challenges and work to the KCAC Social Ministries Director. Collaborate with Divisional POH Manager on territorial plans and needs

• Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.

Education and Training:

• Conduct training sessions on any funding that becomes available ensuring assistance is documented in the appropriate information management system

• Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned

• Provide a list of all POH trained persons to the Divisional Pathway of Hope Manager for input into the personnel database

Referrals to Corps for Pastoral Care:

• Inform applicants of pastoral care opportunities and other programs available through the corps. Make referrals to the corps officer as requested

Program Evaluation and Certification:

• Complete random quarterly record reviews and annual reviews for compliance with standards in order to assure for program evaluation/certification requirements

• Conduct Basic Social Service Reviews with Divisional Social Services staff as requested

• Prevent errors that may be serious including financial losses, delays in processing, impacted services, and waste of material that could impact the credibility of The Salvation Army

Community Relations/Contact With Others:

• Represent and support The Salvation Army's purpose, philosophy and mission

• Represent The Salvation Army in community and statewide economic stability coalitions

• Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to…