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Front Desk Agent
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-03-01
Listing for:
Sonesta Select Kansas City South Overland Park
Full Time
position Listed on 2026-03-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Overview
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Responsibilities- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Welcome guests warmly, determine their needs, and manage the registration process.
- Operate hotel switchboard, take calls and provide information and transfer calls
- Take reservations over the telephone, through emails and in person, including groups
- Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
- Proven customer service experience with a strong guest-focused mentality
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
$15 - $16 hourly
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