Front Desk Agent

Overview

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person, including groups
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

• Proven customer service experience with a strong guest-focused mentality
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

$15 - $16 hourly