Front Office Manager

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old‑world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel’s 144 guest rooms there are the Town Company, a Farm‑to‑Table restaurant;
Nighthawk, a live music venue and cocktail bar;
The Lobby Market, a breakfast and coffee café; and The Classic, a lobby lounge and bar that brings locals and guests together for impromptu mingling. For the event‑minded guests, there is 20,000 square feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Reporting to the Assistant Director of Facilities and Room Operations, the Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter‑department communications, and staff scheduling. The manager assists in the operation of the Front Office and guest services personnel, responds quickly to guest requests and/or complaints in a friendly manner, and ensures that appropriate action is taken to guarantee guest satisfaction.

This position requires flexibility for variable hours including evenings, overnights and weekends based on business needs.

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are performed per policies and procedures
• Maintain excellent communication and collaboration with the housekeeping department and leadership
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed‑upon activities and time tables
• Insure proper staffing levels for customer service goals

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service‑oriented style with professional presentation skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Great communicator (written and verbal), listener, and does not lose eye for detail
• Proven ability to work through and/or resolve conflict with urgency, integrity, and care, while sustaining collaborative and respectful working relationships with coworkers
• Capable of producing consistent results in a timely manner, while managing competing priorities using available resources and support
• Proficiency with computers and software systems including but not limited to data entry, word processing and spreadsheets (Microsoft Office), collaboration and virtual meeting tools (MS Teams, Slack), and other front office software (Opera, Colleague Advantage)
• Ability to lift, push, pull up to 10–15 lbs., in an office environment setting, as well as traverse multiple levels of the building via stairs or elevator

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!
• Tuition Reimbursement program
• Discounted parking and discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more!