Front Office

Close Inclusive Collection Job Postings Notification

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Opportunity is calling to join our Front Office team at Australia’s largest hotel. We are on the look‑out for the following:

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.

• After 90 days of service, 6‑12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
• Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking

As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5‑star standards. You will conduct a large volume of check‑ins and check‑outs, professionally handle complaints and be readily able to make recommendations to complement our guest’s stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.

As a Communications Agent, you will be the first point of contact, responding to all internal and external phone calls and emails and promptly attending to guest requests and hotel enquiries. In this role, you will uphold high standards of customer service as a service ambassador for the hotel.

• Previous Front Office experience
• Exposure to using OPERA system – highly regarded
• Exceptional customer service and interpersonal skills
• Ability to work in a high‑volume and fast paced environment
• Strong verbal and written communication skills
• Excellent grooming and personal presentation
• Availability to work across a 7‑day rotating roster and 38 hours per week

Quality care. Quality connections. Join Hyatt.

Our family is always growing. Want to be in the know?