Content Project Manager

The Project Manager, Content provides project management, workflow coordination, and operational support for the instructional design team delivering large-scale class builds, custom client programs, and standardized training products.

This role is essential to keeping instructional designers, SMEs, and cross-functional partners aligned, on schedule, and supported through clear processes, documentation, and communication. The Project Manager is highly organized, detail-oriented, and technologically savvy, with a strong ability to manage complex, multi-stakeholder initiatives while ensuring version accuracy, smooth execution, and continuous improvement across tools and workflows. This role requires an occasional presence in our Kansas City office.

Duties and Responsibilities

• Lead planning and execution for large-scale training builds and custom client programs, developing project plans, timelines, and milestones while monitoring progress, risks, and dependencies across multiple initiatives.
• Coordinate work across instructional designers, SMEs, consulting partners, and cross-functional teams by facilitating kickoffs, alignment sessions, and ongoing check-ins, and by maintaining clear documentation of scope, requirements, timelines, and decisions.
• Manage project intake, prioritization, and scheduling for instructional design resources, supporting workload allocation based on capacity, deadlines, and skill alignment while ensuring transparency around timelines and handoffs.
• Oversee content and program versioning workflows to ensure updates are accurately routed, reviewed, validated, and published across systems.
• Maintain project tracking, dashboards, calendars, capacity tools, and reporting within  to provide visibility into status, progress, and resource utilization.
• Support operational excellence by developing, documenting, and refining SOPs, workflows, templates, and shared resources, identifying process gaps and recommending improvements to efficiency, quality, and scalability.
• Serve as a central coordination point for communication across IDs, SMEs, Sales, Consulting, and Program leadership, proactively communicating expectations, deadlines, risks, and changes.
• Leverage and support training technology platforms, including Xyleme and , by managing workflows, promoting best practices, coordinating file management and version control, and escalating system issues as needed.

Qualifications

• Bachelor's degree in Project Management, Education, Business, Communications, or related field-or equivalent experience.
• 3+ years of project management or operations/traffic coordination experience, preferably supporting content, training, or creative teams.
• Proven ability to manage multi-phase, multi-stakeholder projects.
• Strong proficiency in project management tools ( preferred).
• Technical comfort working in learning content systems (LCMS/LMS experience preferred).
• Excellent organizational, documentation, and communication skills.

Equal Opportunity Employer
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