Manager, Business Office Analytics - Bank Operations

Manager, Business Office Analytics - Bank Operations page is loaded## Manager, Business Office Analytics - Bank Operations remote type:
Hybrid locations:
MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown Trust Building (922 Walnut) (64106) time type:
Full time posted on:
Posted Todayjob requisition :
37395
** About Working at Commerce
** Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you.

You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

** Compensation Range
** Annual Salary: $93,000.00 - $ (Amount based on relevant experience, skills, and competencies.)
** About This Job
** The main purpose of this job is to lead divisional reporting, participate in project planning, and handling a variety of needs for the Bank Operations. Additionally, it supports Bank Ops Case Management in collaboration with the Commercial Salesforce team.
** Essential Functions
*** Collaborate with business units to elicit, analyze, and document functional requirements for Salesforce solutions
* Develop and deliver training materials, job aids, and documentation; conduct training sessions and provide ongoing support to ensure successful adoption of solutions
* Serve as a liaison between business units, technical teams, and business partners to ensure clear communication, alignment on priorities, and timely escalation of issues
* Provide regular status reports and progress updates to stakeholders to ensure transparency and informed decision-making
* Lead divisional reporting by ensuring timely completion of monthly deliverables, reviewing team submissions, and providing feedback on adjustments as needed
* Participate in strategic planning activities, including budget support, KPI review, and providing divisional insights; lead initiatives to modernize reporting through data analytics systems
* Manage individual contributors and oversee daily operational responsibilities, including stand-ups, expense reporting, timecard approvals, and other assigned managerial duties
* Build and maintain strong working relationships with internal and external customers
* Collaborate with key stakeholders and with all leaders at all levels of the organization
* Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
* Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
* Communicate decisions, priorities and relevant information to team members effectively
* Support budget management, planning and expenditure
* Perform other duties as assigned
** Knowledge, Skills & Abilities Required
*** Strong knowledge of the project management or operations field, including knowledge of best practices
* Intermediate knowledge of how Salesforce solutions support organizational case management goals
* Intermediate knowledge of Agile or Waterfall methodologies within project management
* Strong operational mindset to improve existing processes with either non-technical or technical solutions
* Ability to influence and effectively communicate with senior leadership and beyond
* Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
* Ability to drive results and balance management of organizational risk and meeting goals of the business
* Strong…