Help Desk - Kansas , MO
Listed on 2026-02-09
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IT/Tech
Technical Support, HelpDesk/Support, IT Support
Overview
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only.
US:
Hiring Range in USD from $15.00 to $28.61 per hour; from: $31,200 to $59,500 per annum. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
Responsibilities- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
- Handle open service requests that are dispatched, implement fixes (i.e., writing SQL scripts), and document the case for escalation.
- Analyze the hardware or software problem and write case notes in the tracking system.
- Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
- Position may work in a call center environment as needed.
- You will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Career Level - IC0
BenefitsFlexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
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