Desktop IT Support Technician

Kansas City, United States | Posted on 12/14/2025

A confidential organization is seeking an experienced Desktop Support Technician to provide on‑site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast‑paced corporate environment.

• Provide on‑site technical support for hardware, software, and network‑related issues
• Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
• Install, configure, image, and deploy hardware and software
• Assist users with application, operating system, and connectivity issues
• Respond promptly to incidents and service requests via phone, email, or in‑person
• Document all work, solutions, and updates in the ticketing system
• Collaborate with IT teams for escalations and project‑based work
• Maintain accurate inventory of IT assets and ensure compliance with security protocols
• Provide user training and guidance on IT policies and best practices

• High school diploma required; IT degree preferred
• 1–3 years of technical support or IT helpdesk experience
• Active Security Clearance OR Vantage Clear Credential (required)
• Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, One Drive, and common IT hardware
• Excellent communication, customer service, and problem‑solving skills
• Ability to work independently in an onsite corporate environment