IT Support Specialist

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users.

With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well‑rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands‑on environment, and takes pride in delivering exceptional customer service.

• $32–35/hr. during contract period
• $63,000–75,000 annually if offered permanent hire
• Schedule: Monday–Friday, 8AM – 5PM
• Location: Fully On-Site in Kansas City, MO
• Travel: Small amount of travel to company locations as needed (expenses reimbursed)

• Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues).
• Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals.
• Administer and support Active Directory and Microsoft 365 (O365).
• Assist with endpoint management, patching, and system updates.
• Support imaging, deployment, and configuration of new systems.
• Maintain asset inventories, documentation, and knowledge base articles.
• Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting.
• Provide both onsite and remote support as needed.
• Assist with infrastructure projects, upgrades, and rollouts.
• Mentor Level 1 technicians and share best practices.
• Ensure compliance with company IT policies and security standards.

• 4+ years of IT support experience (strong Level II/III capability preferred).
• Strong experience with:
  • Windows OS environments
  • Active Directory
  • Microsoft 365 / O365
• Solid troubleshooting and problem-solving skills.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong communication skills with a patient, customer-focused approach.
• Highly organized and able to manage multiple priorities independently.

Preferred

Skills:

• Experience with Cisco Meraki networking.
• Familiarity with Microsoft Intune.
• Exposure to Power BI.
• Previous experience in manufacturing, construction, or industrial environments.
• Relevant certifications (CompTIA, Microsoft, etc.).