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Regional Technical Support Specialist
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-03-12
Listing for:
Turn2Partners
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Regional Technical Support professional is responsible for delivering high-touch, white-glove technical support to end users while ensuring a stable and high-performing computing environment across assigned offices in the region.
What You’ll Do:- Deliver white-glove, executive-level IT support to attorneys and office leadership
- Serve as the primary onsite IT presence for assigned offices
- Troubleshoot complex hardware, software, networking, and mobile issues with urgency
- Support Microsoft 365 and legal document management systems (Net Documents preferred)
- Configure, image, and deploy laptops and mobile devices for new hires and lateral attorneys
- Support office openings, moves, and technology upgrades
- Maintain accurate asset inventory and meet ticket SLAs
Skills:
- Prior law firm IT support experience (strongly preferred)
- Executive/C-suite white-glove support
- Net Documents or similar DMS (iManage, etc.)
- Citrix virtual environments
- Intune or other MDM platforms
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