US Saas Implementation Specialist

Job Description

We’re looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new Med Trainer clients.

This is an entry-level, client-facing role ideal for educators, corporate trainers, or early-career professionals who enjoy teaching, technology, and working directly with customers.

You’ll guide clients through their first experience with our platform — ensuring they feel confident, supported, and set up for long-term success.

• Deliver engaging virtual software training sessions tailored to different user roles
• Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
• Build and maintain training resources and quick-reference guides

• Own onboarding timelines from kickoff to go-live
• Track milestones and proactively resolve blockers
• Coordinate with Sales, Product, and Client Success teams

• Build trust and confidence from day one
• Conduct regular check-ins to ensure progress
• Provide thorough transition documentation for Client Success handoff

• Monitor early-stage platform usage
• Identify and address adoption gaps
• Share client feedback internally to improve processes and product experience

• 1–5 years in teaching, corporate training, instructional design, or client-facing support
• Experience managing multiple priorities or projects simultaneously
• Experience delivering virtual training is a plus

• Strong communication skills — clear, patient, and engaging
• Ability to explain complex concepts to non-technical users
• Highly organized with strong attention to detail
• Comfortable adapting when plans change
• Tech-savvy and quick to learn new software platforms

Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred. Equivalent experience considered.

We preferably look for candidates based in Kansas to support a hybrid role. If you’re not located there, please feel free to apply anyway so we can review your profile and explore potential remote options with you.

If you enjoy teaching, building relationships, and helping clients feel confident with technology — this role is for you.

$55,000-$55,000 per year