ServiceNow Developer

Service Now Developer (7 month contract, Kansas City, MO)

Description:

Position Overview: The Service Now Developer will design, develop, configure, and maintain solutions within the Service Now platform to support business functions across ITSM, ITOM, ITAM, Software Asset Management (SAM), HR Service Delivery (HRSD), Common Service Data Model (CSDM), and CMDB. This role will work closely with cross-functional teams to deliver high-quality solutions aligned with enterprise standards and strategic objectives.

• Design, Develop, and Implement:
  Build and customize Service Now applications and modules, including ITSM, ITOM, ITAM, SAM, HRSD, and other enterprise workflows. Develop and maintain integrations between Service Now and other enterprise systems using APIs, MID Servers, and Integration Hub.
• CMDB & CSDM Management:
  Implement and maintain a healthy and accurate CMDB following CSDM principles. Design and maintain data models and relationships between Configuration Items (CIs) to support IT operations and business services.
• Automation & Optimization:
  Develop automation solutions leveraging Flow Designer, Orchestration, and custom scripting to streamline IT and business processes. Enhance platform performance, availability, and reliability through proactive maintenance and optimization.
• Governance & Best Practices:
  Adhere to Service Now development best practices, including code reviews, reusability, documentation, and compliance with organizational standards. Maintain platform integrity during upgrades, patches, and deployments.
• Testing & Troubleshooting:
  Conduct unit testing, debugging, and issue resolution throughout the development lifecycle. Troubleshoot and enhance existing Service Now solutions to meet evolving business needs.
• Collaboration & Delivery:
  Work with stakeholders, business analysts, and architects to translate requirements into scalable technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives.
• Continuous Improvement:
  Research and implement emerging Service Now capabilities and technologies (e.g., Predictive Intelligence, Virtual Agent, and Performance Analytics). Stay current with Service Now releases and evaluate new features for adoption.
• Partners with other developers, analysts, and designers to develop new software programs and applications.
• Write, translate, and code software programs and applications according to specifications.
• Design software or customize software for client use with the aim of optimizing operational efficiency.
• Perform software updates and testing.
• Write programming scripts to enhance the functionality of software for assigned projects.
• Schedule and perform software improvements and updates.
• Analyze user needs and develop software solutions.
• Work with other developers across business lines to make technical recommendations.
• Performs other duties as assigned

• Bachelor Degree in computer science or related field and 4 years related professional experience Required or
• Associate Degree and 6 years related professional experience Required or
• High School Diploma/GED and 8 years related professional experience Required

Strong knowledge of computer equipment, storage, back-ups, operating systems and tools used in an operating environment required

• Minimum of 3 years of hands-on Service Now development and configuration experience.
• Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, and CMDB.
• Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
• Familiarity with Service Now data structures, update sets, ACLs, and business rules.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)

• Strong problem-solving and analytical thinking.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in cross-functional and Agile environments.
• High attention to detail with a focus on quality, efficiency, and continuous improvement.

EEO/Disabled/Veterans

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ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.