Acquisitions & Integrations IT Analyst

JOB TITLE: Acquisitions & Integrations IT Analyst

FLSA STATUS: Non-Exempt

SCHEDULE: M-F 37.5 hrs./week

REPORTS TO: Acquisitions & Integrations IT Manager

Under general supervision, this role provides operational support to ensure successful technology onboarding for new users, particularly during mergers and acquisitions. The position is responsible for preparing and validating equipment prior to deployment, coordinating logistics with internal teams, and delivering a consistent, customer-focused onboarding experience. The role requires clear communication with project teams and management, effective prioritization of tasks to meet project timelines, and adherence to established travel and organizational policies when onsite support is required.

The position ensures that all integration and M&A-related tasks are completed accurately and verified to support a seamless transition into Company systems and processes.

At Spencer Fane, we carefully consider a wide range of factors when determining compensation, including but not limited to location, skillset, experience, training, licenses, certifications and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position.

• Prepare, configure, image, and validate laptops and related hardware to ensure all required applications, security settings, and user profiles are properly installed prior to deployment.
• Coordinate equipment ordering, shipping, and tracking with internal teams and vendors, and verify successful delivery to designated site locations ahead of onboarding schedules.
• Serve as a communication point for project teams, providing status updates, identifying potential risks or delays, and escalating issues to management when necessary.
• Organize and prioritize daily tasks, monitor project timelines, and adjust workload as needed to meet established deadlines for onboarding and M&A integration activities.
• Provide onboarding support to new users by assisting with initial system access, troubleshooting early-use issues, and ensuring alignment with training team messaging for a consistent user experience.
• Perform all assigned M&A onboarding tasks—including account setup, equipment readiness verification, system access validation, and first-day support—to ensure accurate and timely integration into Company systems.
• Document completion of tasks, track outstanding items, and maintain accurate records to support auditability and continuous improvement of integration processes.
• Collaborate with IT, HR, and other operational teams to ensure cross-functional readiness and identify opportunities for improving the onboarding workflow.

• Education: High school diploma or equivalent, supported by any combination of hands-on IT support experience, technical training, certifications, or practical troubleshooting skills that demonstrate the ability to successfully perform the essential functions of a desktop support role.

• Experience: Minimum of 3+ years of hands‑on experience in end-user desktop support. A+ certification preferred.
• Technical
  
  Skills:
  
  Demonstrated proficiency in troubleshooting hardware, software, and peripheral issues, including remote desktop support and configuration of Windows operating systems and Microsoft Office applications. Skilled in diagnosing complex technical problems, performing hardware configuration, and supporting account and mailbox functions within Active Directory and Exchange.
• Communication &
  
  Collaboration:
  
  Effectively communicates technical information to users and team members, delivers high-quality customer service, and collaborates well within a team environment. Maintains strong attention to detail and ensures issues are fully resolved through consistent follow-through.
• Workflow efficiency: Ability to develop and follow scalable workflows that improve efficiency during onboarding and integration processes, ensuring tasks are completed consistently and accurately.
• Follow Up: Ensures all post-integration and post-migration tasks are tracked, addressed, and completed, including verification steps required to finalize user onboarding and system readiness.
• Work Independently: Demonstrates the ability to identify and execute next steps with minimal supervision, manage individual workload effectively, and provide timely status updates to the manager.
• Professional Attributes: Detail-oriented and dependable, maintaining strict confidentiality when handling sensitive information. Exhibits strong professional judgment and shows enthusiasm for continuous learning and skill development.

• None

• Work is primarily performed in an office or onsite environment, with regular interaction across IT, administrative teams, and newly integrated user groups.
• Travel may be required to support mergers, acquisitions, and integration activities, in accordance with…