Legal IT Support Specialist II

Kutak Rock LLP is seeking a team-oriented, self-starter to join our national Information Technology Department as a Legal IT Support Specialist II in our Kansas City office. This position reporting to the Director of Support Services, will be responsible for providing timely assistance to staff and attorneys through direct technical support and training. This position is ideal for the individual who enjoys solving IT problems while working in a collaborative team environment.

This position is on-site Monday through Friday from 8:30 AM to 5:00 PM.

• Provide on-site and remote user support and user account administration, including incident ticketing systems, issue reporting tools, and the capture of issue resolutions
• Manage all local IT devices, including new hardware setup and inventory
• Assist administrators in troubleshooting local server and networking issues
• Assist attorney and staff with support phone calls, emails, and work tickets, using ticketing system to address incident management
• Record detailed documentation issues, troubleshooting steps, and resolution
• Communicate with customer regarding steps being taken to resolve issue as well as follow-up with customer after resolution
• Assisting in the development and conducting of training
• Travel as needed additional offices (15%)

• Demonstrated ability installing, integrating, upgrading, and providing technical support for, a variety of client/server applications in a Windows environment
• Basic knowledge of networking including DNS, DHCP, static IP assignment, routing, as well as troubleshooting networking issues.
• Good understanding of corporate computer security principles
• Familiarity with laser printers and troubleshooting methodology
• Demonstrated ability in providing upper tier troubleshooting and support to other layers of a support team
• Ability to work individually and as a part of a team
• Excellent written and verbal communication skills
• Ability to lift up to 25 pounds for short periods of time

• High school degree or equivalent required. Bachelor’s degree and/or advanced technical training preferred
• Minimum of 2 years experience providing front-line, technical end-user support in a Microsoft Windows environment
• Minimum of 2 years experience providing structured training in a professional environment
• Experience performing administrator-level functions under the guidance of System Administrators

Status: Non-Exempt

Salary Range: $52,000-$70,000 Per year, commensurate with education and experience.

Work Arrangement: In Office, Monday through Friday from 8:30 AM to 5:00 PM.

Medical, Dental, Vision, Life, Dependent Life, Disability, and Accidental Death & Dismemberment insurance. Flexible Spending Plan. Health Savings Account. Profit-Sharing and 401(k) Retirement benefits. Discretionary bonuses. Nine Paid Holidays per calendar year. 1 hour of paid vacation leave accrued for every 16 hours worked. 1 hours of paid sick leave accrued for every 30 hours worked. Paid parental leave. Fertility coverage assistance.

Adoption and surrogacy financial assistance. Bereavement, jury duty, military leave. Employee Assistance Program. Back Up Care. Domestic Partner Benefits. Commuting Benefits. Tuition Reimbursement. Employee Referral Program. Some of the foregoing benefits include Employer/Employee cost sharing.

Any offer of employment is contingent upon the successful completion of a background check. Consideration of any background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Kutak Rock was formed in 1965 with a commitment to exceptional client service delivered with a collaborative, team-focused approach. Our founding charter commits the firm to “allow and encourage each individual within it to be a full person,” and we strive to offer an exceptional professional environment, intellectually challenging and engaging work in multiple disciplines, competitive compensation and benefits, opportunities for training and career development.

We are a leading national law firm with locations in 21 cities united by our common commitment to our core values of client service; integrity and fairness; innovation; and inclusiveness and diversity.

We are dedicated to the maintenance of a respectful, collegial, communicative, and equal opportunity workplace that encourages and rewards innovation and entrepreneurship. We measure our success not just on the basis of our revenues or our profits, but by the satisfaction we deliver for our clients and the health, engagement, and loyalty of our people.