Sales Engineering Support Specialist

Sales Engineering Support Specialist

Location: Hybrid - Kansas City, MO (in office with occasional local travel)

The Sales Engineering Support Specialist provides critical operational, administrative, and technical support to Sales Engineers across assigned markets or customer verticals. This role enables Sales Engineers to focus on customer engagement and solution design by managing documentation, coordinating pre- and post-sales activities, and ensuring data accuracy across multiple systems. Based in Kansas City, this position works closely with multiple Sales Engineers each day and plays a key role in supporting customer satisfaction, operational efficiency, and sales execution.

• Participate in internal technical and product training and complete required certifications on schedule
• Build working knowledge of Segra's solutions portfolio, including Connectivity, Cybersecurity, Voice, Colocation, and Cloud offerings
• Prepare accurate, professional technical documentation such as:
  • Network and topology diagrams (Visio)
  • Fiber routes, KMZ files, maps, and geocoding
  • Project summaries and statements of work
• Review RFPs to identify technical requirements and assist with compliant solution responses
• Validate customer locations and serviceability (OnNet / Near Net)
• Support CRM activities including new installs, upgrades, renewals, MACDs, and change orders
• Manage Sales Engineering task queues (Type II / Type III requests)
• Track action items, assist with escalations, and support timely issue resolution
• Attend customer meetings with Sales Engineers and occasionally lead discovery calls
• Support pre and postmeeting coordination, documentation, and followups
• Maintain accurate system data, audits, and adherence to defined processes

• Follow company and organizational standards to ensure consistency and compliance
• Demonstrate reliability, strong followthrough, and attention to detail
• Maintain consistent office presence and availability to stakeholders
• Embrace coaching, feedback, and continuous learning
• Contribute positively through collaboration, responsiveness, and professionalism
• Perform additional duties as assigned

• Education - Bachelor's degree in Business, Information Technology, MIS, Telecommunications, Engineering, or equivalent relevant experience
• Experience:
  • 1+ year of experience in telecommunications or a related technology field
  • Basic working knowledge of one or more of the following:
    • Fiber optic network design
    • Metro Ethernet or transport delivery
    • IP-based services
    • Cloud environments (private or public)
    • Network security, SDWAN, or voice solutions (Hosted PBX, SIP, PRI)
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio)
• Experience with mapping tools such as Google Earth or GIS strongly preferred

• Strong organizational, analytical, and multitasking skills
• Clear written and verbal communication abilities
• High attention to detail and accountability
• Adaptable, coachable, and eager to grow professionally
• Positive, solutions-oriented mindset with a strong work ethic

$65,000 - $75,000 annually, based on experience and qualifications.

Segra offers a comprehensive benefits package to full-time employees, including:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match and immediate vesting
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, and floating holidays
• Volunteer days and parental leave
• Legal, accidental, hospital indemnity, identity theft, and pet insurance

Segra is one of the largest independent fiber network companies in the nation, delivering state-of-the-art communication solutions backed by always-on customer service. Our future-forward infrastructure supports advanced IP, Ethernet, dark fiber architectures, data centers, and technology solutions including hosted voice, security, and cloud services. We put customers at the center of everything we do and invest in the communities we serve by hiring locally and continuously upgrading our network.

Segra employs over 1,200 people, supports more than 500,000 on-net and near-net buildings, and operates over 44,000 fiber-route miles.

Segra is an equal opportunity employer and prohibits discrimination of any kind. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any other non-merit-based factor.