SRE Ops Manager Job Kansas City area,Missouri USA,IT/Tech

We are looking for a high‑impact SRE Ops Manager who can lead independently
, drive critical support initiatives
, and communicate effectively with senior stakeholders and clients
. If you're someone who can both speak and do
, this is the role for you.

Key Responsibilities

Own and drive resolution of production issues end-to-end
Proactively identify issues using observability and monitoring tools
Lead major incident triage involving senior leadership (VPs/SVPs)
Troubleshoot across the entire tech stack:
Application, Database, Infra (Containers/Cloud), and Network
Correlate data from various sources (logs, dashboards, recent changes) to determine root cause
Deliver strong client communication and stakeholder management

Must-Have Skills

Proven production support experience with observability/SRE expertise
Tools:
Splunk (incl. APM & O11y), App Dynamics, Grafana, Red Metrics, 1000

Eyes
Proficiency in network, firewall, API gateway, Linux/Unix
Exposure to APM tools, NMON, Wireshark, UEM, Synthetic Monitoring
Excellent communication – must be able to lead and speak confidently during high‑stakes incidents
Comfortable working in a 24x7 environment

Good to Have

Experience with Service Now, AIOps, and automated playbooks
Development knowledge in Java, Python, and databases like Oracle, Cassandra, SQL Server, MySQL, MongoDB

Note – We're not looking for:

Dev Ops profiles focused only on CI/CD tools, infra provisioning, or dashboard setup

Ready to take the lead in a critical, high‑impact role?

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