Infrastructure Lead

About the Role

Gray Matter is the Thinkers who make machines speak. We’re the Doers who make their stories matter. From the drill press to the boardroom, we help you think smarter and do better. We’re seeking an Infrastructure Lead to support and continually improve our core IT infrastructure.

Onsite at 9082 Bond St, Overland Park, KS 66214.

• Infrastructure Operations Leadership – Lead daily operation, support, and improvement of core infrastructure services, ensuring availability, stability, and responsiveness across the environment.
• Cloud, Server, and Platform Administration – Oversee administration of cloud and on‑premises systems, including Microsoft 365, Azure, servers, storage, backups and related infrastructure platforms.
• Network and Connectivity Management – Maintain secure and reliable connectivity across offices, remote users, and cloud resources, including LAN, WAN, firewalls, VPN and wireless infrastructure.
• Endpoint and User Computing Services – Guide endpoint management, device standards, patching, provisioning, and support processes to deliver a secure and consistent end‑user experience.
• Security, Risk, and Continuity – Partner with cybersecurity leadership to strengthen infrastructure security, access controls, disaster recovery, backup integrity and business continuity readiness.
• Project Delivery and Technical Improvement – Lead infrastructure projects and technical initiatives, including upgrades, migrations, standardization efforts and automation opportunities that improve reliability and efficiency.
• Vendor and Partner Coordination – Work with vendors, service providers and internal stakeholders to support operations, evaluate solutions and resolve escalated infrastructure issues.
• Team Guidance and Escalation Support – Provide technical leadership, mentorship and escalation support for infrastructure and service desk staff while promoting documentation, accountability and service excellence.
• Lead Core Infrastructure Support and Administration – Oversee the administration and support of servers, networking, Microsoft 365, cloud services, backups and end‑user infrastructure.
• Own Operational Stability and Service Quality – Monitor system health, respond to incidents, manage problem resolution and drive improvements that reduce downtime and improve user experience.
• Execute Infrastructure Projects and Roadmap Items – Plan and deliver infrastructure upgrades, lifecycle replacements, migrations and standardization efforts aligned with business and IT priorities.
• Strengthen Security and Recovery Readiness – Support infrastructure security standards, access controls, patching, backup validation and disaster recovery preparedness in coordination with security and leadership teams.
• Partner Across IT and the Business – Collaborate with leadership, application owners, cybersecurity and business stakeholders to align infrastructure capabilities with operational needs and future growth.

• Bachelor’s degree in information technology, computer science or a related field, or equivalent practical experience.
• 5–8 years of progressive IT infrastructure experience across cloud, server, network, endpoint and support environments.
• 2–4 years of experience leading projects, mentoring team members or serving as a senior technical escalation point.
• Experience supporting Microsoft 365, Azure, identity and access management, endpoint administration, backups and core networking concepts.

• Strong technical troubleshooting and problem‑solving skills.
• Ability to lead through influence, mentor team members and manage escalations effectively.
• Experience balancing operational support, project work and continuous improvement efforts.
• Strong communication skills and ability to collaborate with technical and non‑technical stakeholders.
• Attention to detail, documentation discipline and sound change management practices.
• Customer‑focused mindset with a commitment to service quality and reliability.
• Ability to work independently, prioritize effectively and adapt in a fast‑paced environment.

• ITIL 4 Foundation Certified.
• Fortinet Certified Associate (FCA).
• Microsoft Certified:
  Windows Server Hybrid Administrator Associate.
• Microsoft Certified:
  Azure Fundamentals.
• Microsoft Certified:
  Azure Administrator Associate.
• Microsoft Certified:
  Azure Solutions Architect Expert.
• Microsoft Certified:
  Azure IoT Developer Specialty.

• Medical, dental and vision insurance starting day one.
• Employer‑paid short‑term disability and life insurance.
• 401(k) with up to 4% company match.
• Paid holidays and time off.