Enterprise Service Desk Specialist, Mid

Job Overview

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. You will be part of the largest IT services program in Naval history and assist in the delivery of the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

You will serve as the initial point of contact for IT related problems and provide tier 1 level support, including phone and online assistance, troubleshooting, and resolution of technical issues while following escalation protocols.

• Provide health and status monitoring of the networks
• Document and communicate outage information to co‑workers and customers
• Execute scripts as needed
• Open and close tickets
• Correlate events and incidents for IT services management

• High school Diploma or GED and 3 years of relevant experience
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g., CompTIA Security+)
• Willingness to work shifts, including evenings and weekends

• Experience in IT customer service, including at least two years with an IT ticketing system and one year with remote desktop takeover tools

$29.37+

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.