Enterprise Service Desk Security Clearance

Position: Enterprise Service Desk with Security Clearance
Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to support a company focused on delivering secure, scalable, and mission-critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on-site at Kansas City, MO. The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN).

Join a high-impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere. Responsibilities for the Enterprise Service Desk Technician include:
* Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations

* Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems

* Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals

* Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)

* Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

Required Qualifications for the Enterprise Service Desk Technician include:
* 1+ years of IT experience
* Required Technologies:

* Windows OS support, Microsoft Office/Outlook

* Laptops, desktops, printers, mobile devices (iPhones)

* Ticketing systems (Remedy preferred) and remote desk takeover tools

* Required Skills:

* Strong troubleshooting and customer service skills

* Experience meeting service level goals in a high-volume IT support environment

* Required Certification:

* IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)

* Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)

* Required Clearance:

* Active Secret Clearance Compensation for the Enterprise Service Desk Technician include:
* Salary Range: $50,000-$60,000
* depending on experience
* * Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law #LI-LT1 #LI-ONSITE  1 Support, Tier 2 Support, MCEN, NMCI, SMIT Contract, US Marine Corps IT, Help Desk, Remedy, DoD IT Support, Secret Clearance, IAT II, Security+, Leidos, MARFORCYBER