Platform Engineering & Operations Manager

Business Optix

Business Optix is a dynamic business and technology solutions company with proven expertise across multiple industry sectors engaged in the development and support of an application using leading edge and proprietary platforms and tools. Business Optix provides powerful digital acceleration and business transformation that helps companies supercharge innovation and optimize their operations.

The Platform Engineering & Operations Manager owns the underlying platform infrastructure and operations layer at Business Optix — the Azure-hosted infrastructure, reliability, security and Dev Ops capabilities on which our SaaS products, our .NET Core Server Apps, and our growing portfolio of AI services run.

This is a hands‑on, mid‑tier senior engineering role with high autonomy. Acting as second‑in‑charge to the VP of Technology, the successful candidate will take day‑to‑day ownership of our multi‑region Azure estate, our published reliability and security commitments, our Dev Ops environment, our customer‑facing technical assurance, and our small internal Microsoft 365 estate.

Working closely with Product Development — particularly during the ongoing migration of our Server Apps to .NET Core — and with the AI Engineer (Strategy) on the production operations of our AI workloads, the Platform Engineering & Operations Manager will help shape how our platform scales, how reliably it runs, and how confidently our customers can depend on it.

This role suits someone who thrives in a growth‑stage SaaS environment, who can flex across architecture, operations, security, developer and AI enablement, and internal IT, and who is looking to build and lead an infrastructure and platform team as the company scales.

• Take day‑to‑day ownership of the Business Optix multi‑region Azure estate (UK, EU, US, AUS, plus Azure US Gov where required), including capacity, cost, performance and security baselines across production and non‑production environments.
• Deliver against the platform's published SLAs (target 99.95% availability, with documented RPO/RTO commitments) — owning incident response, observability, monitoring, post‑incident reviews and root cause analysis.
• Lead the maintenance, testing and continuous improvement of the Business Continuity and Disaster Recovery policy to reflect the matured Azure estate.
• Execute the relevant day‑to‑day operations of our ISO 27001‑aligned ISMS — including internal and external assurance testing, supporting customer security questionnaire responses, the IT Supplier Management Process, and audit preparation for surveillance and recertification cycles.
• Chair the Business Optix Cybersecurity Council, owning operations and governance.
• Own the Azure Dev Ops environment in collaboration with the Product Development team — pipelines, build/release tooling, deployment automation — and drive developer enablement so the build, deploy and release path is frictionless.
• Partner with the Product Development team to support the migration of customer tenants to the .NET Core Server Apps, including cutover tooling, rollback paths and validation.
• Provide the platform and infrastructure foundation on which the AI Engineer (Strategy) designs, builds and runs production AI pipelines — Azure AI Foundry, Assistants APIs, supporting services such as Xano and Unstructured.io, and the wider AI surface as the AI footprint grows.
• Administer the Business Optix Microsoft 365 environment (currently a small, low‑complexity estate) — user, license, identity and Intune/MDM management, plus pragmatic Tier 2 internal IT support.
• Act as custodian of the Business Optix Technical Pack and supporting compliance documentation.
• Represent the technology function in customer architecture and security conversations and communicate technical decisions and risks clearly to non‑technical and senior stakeholders.
• Mentor future junior technology hires, build runbooks, playbooks and operational rituals that a growing team will inherit, and grow into formal line management of an infrastructure and platform team.
• Contribute to architectural decisions, engineering standards, and best practices across…