Service Desk Technician; Kansas , MO Security Clearance

Position: Service Desk Technician (Kansas City, MO) with Security Clearance
Position :
Help Desk Technician
Client: USMC
Location :
Kansas City, MO

• Clearance: o Secret

• Certification:
o Security+ (IAT Level ll) Requirements:

• 2-3 years min of service desk experience

• Experience in technical Help Desk environment.

• Experience working within an Active Directory environment

• Experience in troubleshooting issues with Windows 7 and 10 operating system

• Experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)

• Experience with the following:
Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.

• Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable

• Experience with hardware components such as hard drives, power supplies, and motherboards.

• Excellent oral and written communication skills.

• Excellent phone etiquette.

• Strong technical aptitude including excellent troubleshooting skills.

• Ability to work with users that have limited technical knowledge.

• Ability to instruct users utilizing verbal communication.

• Ability to work in a fast-paced, dynamic environment.

• Ability to interface with all levels of management.

• Excellent time management, scheduling, and organizational skills.

• Ability to work well independently or in a team setting.