Systems Specailist

Systems Support Specialist

Do you believe no challenge is too complex to solve? You'll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients' goals.

The Systems Support Specialist serves as the first point of contact for technical support needs, providing prompt, effective assistance to team members. Troubleshoot and resolve issues related to hardware, software, network access, and other systems, or escalate when necessary—always with a strong focus on service, accuracy, and user experience.

Principal Duties and Accountabilities:

• Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
• Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate.
• Provide solutions proactively to IT leadership in concert with ticket escalation.
• Complete documentation in the helpdesk ticketing system on all work performed.
• Develop & maintain expert level knowledge of US Engineering systems and processes.
• Support process compliance.
• Install and configure software or hardware updates or patches.
• Evaluate and resolve network connectivity or communications systems issues.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• Set up and deploy new user workstations, cell phones, iPads and accounts.
• Assist with asset tracking as well as inventory procurement and management.

Education:

• High School Diploma or equivalent required.
• Bachelor's degree in computer systems / information technology or equivalent preferred.

Experience:

• 3-5 years' desktop support experience in a Microsoft Enterprise environment with 100+ employees.
• Experience in mechanical, specialty trades contractors, or large general construction industry is a plus.

Training:

• Advanced knowledge of Microsoft Windows (latest version), training/certification preferred.
• Intermediate knowledge of MS Office
  365, iOS and Android OS are required.
• General awareness of common technology equipment used by U.S. Engineering.
• Working knowledge of IT infrastructure.

Knowledge, skills, and abilities:
Knowledge

• Familiarity with network-based systems such as Microsoft Exchange, Active Directory, and application license managers
• Understanding of hardware components including printers, copiers, plotters, PCs, iPads, and mobile devices
• Working knowledge of commonly used software applications:
  Microsoft Office, Edge, Chrome, Bluebeam, Autodesk, Trimble, and Procore
• Understanding of components and functions within LAN/WAN environments

Skills

• Strong professionalism and customer service orientation
• Clear and effective verbal and written communication
• Solid troubleshooting and documentation skills
• Strong interpersonal, organizational, and collaborative skills
• Ability to work independently while also contributing to team efforts

Abilities

• Communicate effectively with both IT team members and non-technical users
• Manage customer expectations with clarity and professionalism
• Prioritize and handle multiple support tickets while maintaining composure under pressure
• Own the resolution process and follow through to ensure timely and accurate solutions
• Present technical information clearly to groups of varying technical backgrounds
• Build and maintain strong working relationships across departments
• Deliver user support and training for standard equipment and common applications
• Remain detail-oriented and results-focused in fast-paced environments
• Demonstrate initiative in professional development and continuous learning
• Safely provide technical support on the production floor or at job sites as needed
• Explain complex technical concepts in plain, accessible language
• Collaborate on inventory management: track orders, organize supplies

Physical and/or Travel Demands

• Work outside of normal business hours as required to maintain customer satisfaction.
• Frequent…