IT Logistics Support Specialist Job Kansas City area,Missouri USA,IT/Tech

Job Title: IT Logistics Support Specialist

Job Title Code: 02258

Salary Grade: A624 starting at $26.99

Department: Department of Technology

Reports To: Logistics Manager

FLSA Status: Non-Exempt

Date Prepared: November 27, 2023 Revised June 2026

Position Summary

The IT Logistics Support Specialist I facilitates the procurement, distribution, management, configuration, collection, and service of all KCPS District IT equipment.

What You’ll Be Doing:
Responsibilities

Provide exceptional customer service proactively to all students and staff.
Provide support to move IT equipment throughout the district using KCPS vehicles.
Deploy and maintain operating systems and software titles using Mobile Device Management tools, such as Mosyle, Apple School Manager, and Microsoft Intune.
Research and implement preventative maintenance procedures for district technology devices.
Follow procedures to move, add, change, and update equipment in the Asset Management inventory system.
Receive, organize and store inventory.
Provide support during device refresh projects, student, and staff deployment events.
Thoroughly troubleshoot malfunctioning equipment and processes for warranty repairs.
Lead and/or participate in special technology projects as required.

Supervisory Responsibilities

None

To Be Successful at This Job, You’ll Need To:

Minimum Qualifications

High school diploma or GED
Knowledge and experience with hardware warranty procedures.
Knowledge of desktops, laptops, tablets, displays and other common peripheral devices.
Excellent organizational skills.
Ability to educate users on new software, hardware, policies, and procedures.
Ability to lift up to 40lbs up to a height of 4 feet occasionally.
Current driver’s license and access to a personal vehicle for travel in district (mileage reimbursement provided).

In Order to Level Up in This Role, You’ll Need:

Preferred Qualifications

Knowledge of ITIL processes.
Service Management and Asset Management tools.
Experience with large-scale technology deployments.
Experience with Mobile Device Management tools (Mosyle, Microsoft Intune).

Physical Demands

This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. The job requires the employee to occasionally stoop, kneel, crouch, or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception, and the ability to adjust focus.

Note:

This position requires the ability to lift up to 40lbs up to a height of 4 feet occasionally.

Terms Of Employment

Length of work year:
In person; 12 months, 7.5 hours per day/ 5 days per week; 260 work days.
Benefits:
Health and Dental Insurance are provided. KCPS Defined Benefit Pension plan – mandatory 9% contribution is required from employees and matched by KCPS;
Voluntary retirement savings plans are also available.

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