Technical Analyst

Technical Analyst 3 – Support

Oracle Health is seeking a Technical Analyst 3 – Support to join a team responsible for delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while helping drive the transition to Oracle Analytics Cloud (OAC).

As a member of the team, you will troubleshoot complex reporting issues, support regulatory reporting requirements, and partner with healthcare customers to ensure accurate and timely submissions to regulatory agencies. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to work effectively under critical customer deadlines.

Responsibilities

• Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
• Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
• Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
• Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
• Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
• Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
• Build strong relationships with customers through effective communication and technical consultation.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US:
Hiring Range in USD from $31.83 to $63.65 per hour; from: $66,200 to $132,400 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following: medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee/Spouse/Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays; paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours;

paid parental leave; adoption assistance;
Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance. The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3