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Tech Support Team AVP: Lead, Coach & Process Innovator
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-07-27
Listing for:
NBKC
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
NBKC is seeking a role that leads a team of Technical Support Specialists and drives IT operations initiatives for internal customers. The position emphasizes mentorship, coaching, and process improvements across the operations team.
You will interview and onboard new analysts, provide ongoing coaching, monitor metrics, and escalate issues as needed to uphold service quality and reliability. A strong background in end-user support with diverse OS/platform knowledge is required.
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