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Proactive Service Desk Lead | Metrics-Driven ITIL Champion
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-07-28
Listing for:
Henderson Engineers
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Henderson Engineers is seeking a qualified Service Desk Supervisor to oversee daily operations, focusing on metrics-driven improvements and service excellence. The role demands strong leadership skills, technical expertise particularly in service management and support technologies, and experience in driving team performance through defined standards.
Responsibilities include managing ticket queues, ensuring SLA compliance, and fostering a culture of accountability and continuous improvement. Applicants with extensive service desk experience and a strong understanding of ITIL principles are encouraged to apply.
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