Help Desk Specialist with Security Clearance

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City, Missouri. The Help Desk Specialist will provide first-level technical support and troubleshooting for end users accessing a large-scale enterprise network environment. This is a great position to get your foot in the door in a cleared IT environment.

Responsibilities for the Help Desk Specialist include:
* Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity

* Troubleshoot and support devices including laptops, desktops, printers, and mobile devices

* Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools

* Document, track, and resolve service tickets in accordance with service level agreements

* Escalate complex technical issues to higher-tier support teams as needed

Required Qualifications for the Help Desk Specialist include:
* 0-6 months of experience in IT support, help desk, or related field

* Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues

* Strong troubleshooting, communication, and customer service skills

* CompTIA Security+ (Sec+) certification required

* Active Secret Clearance required Compensation for the Help Desk Specialist include:
* Salary Range: $60,000 depending on experience

* Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
This job opens for applications on 7/24/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-JM1 #LI-ONSITE SEO +, Secret Clearance Jobs, Desktop Support, Network Troubleshooting, Microsoft Office Support, Outlook Support, Cybersecurity Support, Government IT Jobs, Tier 1 Help Desk, IT Jobs Virginia, Marine Corps Network, Enterprise IT Support