Senior Software Asset Manager

• Manage day-to-day software asset management activities across software requests, entitlements, software models, and related operational workflows.
• Analyze software license usage, purchased entitlements, and compliance positions to identify risk, optimization opportunities, and reporting insights.
• Review and improve software asset data quality, including software product records, product types, and software model accuracy.
• Investigate and resolve issues affecting scheduled SAM jobs, integrations, and data collection processes.
• Support SaaS and direct-integration use cases by validating data feeds, monitoring job results, and helping ensure reliable license usage visibility.
• Partner with internal stakeholders across IT, procurement, platform teams, and business operations to improve software governance and operational effectiveness.
• Develop reporting, documentation, and process recommendations that improve transparency, audit readiness, and decision-making.
• Help identify process gaps and drive continuous improvement in software asset management standards, workflows, and controls.

• Bachelor’s degree in Information Systems, Business, Computer Science, Finance, Supply Chain, or a related field, or equivalent practical experience.
• 3+ years experience in software asset management, IT asset management, software licensing, IT operations, procurement operations, or a related analytical role.
• Strong analytical skills with the ability to interpret software usage, entitlement, and operational data.
• Experience working with enterprise systems and data sets, ideally including Service Now or similar asset/platform tools.
• Experience identifying data quality issues, investigating root causes, and driving corrective actions.
• Strong written and verbal communication skills, including the ability to explain findings and recommendations to technical and non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively across cross-functional teams.

Demonstrates expertise in Software Asset Management, including data quality improvement, compliance analysis, and operational workflow optimization. Proficient in collaborating with cross-functional teams to enhance software governance and reporting processes.

• Software Asset Management
• Data Quality Improvement
• Analytical Skills
• Service Now Experience
• Cross-Functional Collaboration

• Software License Management
• Data Analysis
• Operational Workflow Optimization
• Compliance Analysis
• Process Improvement

• Strong Communication Skills
• Organizational Skills
• Attention to Detail
• Problem-Solving Skills

• IT Asset Management
• Procurement Operations
• Software Governance
• Audit Readiness

• Service Now
• Enterprise Systems
• Data Collection Tools