Desktop Support Engineer – Kansas , Missouri
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-08-31
Listing for:
Axiom Technologies
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at
Location
:
Kansas City, Missouri – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
The Desktop Support Engineer role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities- Provide on-site desktop and IT support for end users at the client location.
- Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
- Install, configure, and maintain hardware, operating systems, and enterprise software applications.
- Support network connectivity issues, including LAN troubleshooting.
- Assist with device setup, replacement, and hardware installations.
- Perform basic network troubleshooting using console access when required.
- Document service activities and communicate updates to the service delivery team.
- Follow client IT policies and security procedures while performing onsite tasks.
- Strong knowledge of Windows operating systems and desktop environments
- Experience in hardware troubleshooting and replacement
- Basic understanding of networking (LAN connectivity, switches, routers)
- Ability to diagnose and resolve desktop, printer, and peripheral issues
- Good communication and customer service skills
- Ability to work independently in onsite support environments
- On-demand / field support role
- Work assignments will be shared by the Service Delivery Team
- Engineers will be contacted via phone or email when support is required
- Engineers will receive site location, SPOC details, and reporting time before each assignment
- No guaranteed number of working hours
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