Complex Claims Coordinator - AMAP

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Lockton is currently seeking a results-orientated Complex Claims Coordinator who thrives in a fast pace environment
and constantly strives to improve the client experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Acquire and maintain clinical and financial data/reporting within excel spreadsheets
• Analyze and interpret client data warehouse information
• Assist team with claim projections and underwriting reviews
• Prepare task lists, reports and presentations as needed
• Develop and update tracking for project and client deliverables
• Support team with outreach and communication to claims administrators
• Comply with HIPAA Standards and protect the confidentiality of data
• Perform special projects as necessary
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• 2 or 4-year degree (preferably in health-related field), or equivalent work-related experience
• Understanding of medical terminology
• Proficient in Microsoft products (Excel, PowerPoint, Word, Outlook)
• Excellent verbal and written skills, with proven ability to interact with associates at all levels in the organization
• Excellent time management and organizational skills with ability to manage changing priorities as needed
• Knowledge of insurance claims processing and/or medical transcription and records is a plus
• Previous benefits insurance brokerage/consulting experience preferred
• Certified Self-Funding Specialist Certification preferred; or must be completed within first 6 months of employment
• Certification in health related/patient care role preferred (LPN, MA, NST, HHA, EMT)
• Legally able to work in the United States

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive
compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes
health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a
competitive vacation plan and unrivaled career advancement opportunities.

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.