Senior Solutions Engineer - Midwest

Job summary

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.
Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions.
Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You'll also work closely with cross-functional teams to align solutions with customer needs and organizational goals.

Expected Travel is 20-25%

Working for the Solutions Engineering team is an exciting blend of technology and sales, with real world impact, that continually provides diverse challenges and continuous learning. At Digi Cert, we are excited to evolve our Solutions Engineering team to the next level, not just as engineering experts, but becoming business value champions and advocates for our prospects and customers. As part of the Solutions Engineering team, you will be at the forefront of emerging trends like post-quantum cryptography, IoT security, zero trust architecture, and digital identity and automation.

• Customer Engagement and Technical Discovery
• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.
• Lead or participate in product demonstrations, showing how solutions meet client-specific needs.
• Translate complex customer requirements into actionable technical solutions or configurations.
• Assist with scoping customer environments to recommend best-fit products or services.

• Create technical documentation, architecture diagrams, and integration guides for customer engagements.
• Deliver engaging technical presentations that deliver business value to external stakeholders and customers.
• Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.
• Collaborate with product and engineering teams to validate feasibility or elevate edge-case needs.
• Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.
• Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.

• Partner with Account Executives and Customer Success Managers to align technical value with customer goals.
• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items.

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

• 5+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software
• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles
• Familiarity with cryptographic principles, digital certificates, and PKI concepts.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.
• Experience or familiarity with Service Now, Git Hub, and REST API integrations.
• Hands-on exposure to scripting and automation using Bash, Power Shell, Python, or similar languages.
• Experience with Dev Ops and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef).

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts
• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking
• Passion for continuous learning and applying innovative solutions to complex challenges.
• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and…