Information Technology Operations Manager

Reports To: President/CFO

Travel: Limited

Citadel Electric Group is hiring an IT Operations Manager to lead the performance, security, and improvement of technology across a growing 250+ employee electrical contractor with significant commercial, industrial, and federal work.

This management role requires real technical depth. The IT Operations Manager will supervise the IT team, manage outside technology vendors, establish standards, and ensure employees have reliable, secure, and well-supported technology.

This person is not the routine help desk, but must be able to validate technical work, step in when needed, and resolve difficult issues.

Microsoft 365 is the center of our technology environment, and hands-on administrative depth in it is required.

The role also owns routine cybersecurity operations and coordinates Citadel’s CMMC Level 2 and NIST SP 800-171 readiness, working with outside consultants where specialized expertise or independent assessment support is needed.

• IT Operations and Service Delivery — Own the reliability and responsiveness of Citadel’s IT function. Set service expectations, escalation paths, and priorities. Identify root causes of recurring issues and correct the underlying systems or processes.
• Microsoft 365 Administration and Security — Lead administration and security of Microsoft 365, including Entra , Intune, Conditional Access, MFA, Defender, Exchange Online, Purview, administrative roles, device compliance, logging, and secure administration practices.
• Team Leadership — Directly supervise the IT team. Set responsibilities, priorities, documentation standards, and performance expectations.
• Vendor and MSP Management — Own relationships with Citadel’s managed service provider and other technology vendors. Define scope, service expectations, approval requirements, and documentation standards, and hold vendors accountable for measurable outcomes.
• Technology Standards and Lifecycle — Set standards for computers, mobile devices, software, licensing, networking, and peripherals. Maintain an accurate asset inventory and replacement and disposal plans.
• Identity and Access Management — Own onboarding, role changes, terminations, administrative and privileged accounts, periodic access reviews, and least-privilege access.
• Backup, Recovery, and Resilience — Validate backup, recovery, logging, retention, and continuity capabilities. Ensure critical systems have owners, recovery expectations, and tested procedures.
• Cybersecurity Operations and Incident Response — Own endpoint and identity protection, vulnerability management, access governance, risk tracking, security reviews, incident response, and practical security awareness training. Lead major incidents through containment, recovery, root-cause analysis, corrective action, and reporting.
• Federal Compliance Coordination — Serve as Citadel’s internal coordinator for CMMC Level 2 and NIST SP 800-171 readiness. Work with outside consultants, assessors, counsel, federal customers, and the MSP to define the CUI environment, establish responsibilities, close identified gaps, and maintain required documentation and evidence.
• Planning, Automation, and Business Partnership — Maintain a practical annual IT roadmap and manage spending within approved budgets. Lead responsible adoption of Microsoft Copilot, Power Automate, and related capabilities. Partner with Finance, Operations, Safety, and HR on technology selection, integration, security, and data access. Functional departments retain ownership of their business systems.

• Must be a U.S. person, as required for access to export-controlled technical data and certain federal customer systems.
• Clear background check and ability to…