Shift Lead - Technical Assistance Center; TAC​/NIGHT SHIFT​/Active Secret

Responsibilities

Peraton is currently seekingan experienced Shift Lead fortheir Hybrid Cloud Tier 2 Technical Assistance
Center.

Location:
On-sitein Kansas City, Missouri

NIGHT SHIFT Lead Position (currently Sun-Wed ; switches every 6 months to Wed-Sat)

Overview:

We are seeking a Shift Lead for the Tier 2 Technical Assistance Center to do the following:

• Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations.
• Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.

Responsibilities include:

• Providing leadership and technical expertise to support operations of 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments.
• Peer leader in operation of a 5-person shift.
• Execution of Data Center Service Desk processes, functions, activities and tasks.
• Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure.
• Monitoring, managing and triaging data-center systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual data-center environment.
• Provide leadership written and verbal reporting to support data-centerC2 operations.
• Maintain knowledge and communicate status of the data-center environments including providing reporting and updates as needed.
• Support training and development of more junior staff on data-center-specific technologies and processes.
• Ability to work weekend and night shifts and possible surge requirements as needed.

Minimum:

• 5 years with BS/BA; 3 years with MS/MA, OR High school and 11+ years of relevant experience.
• Certification:
  • IAT II Certification (CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CCNA-Security).
  • ITIL training or certification (within 30 days of start).
• Experience and ability to triage data-center incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration:
  • Microsoft Windows Server
  • Red Hat Linux (RHEL)
  • Share-Point
• Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, Log-Insight, Network Insight.
• Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred).
• Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
• Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques.
• U.S. citizenship required.
• Active Secret Security Clearance.

Preferred Qualifications:

• AWS or Azure fundamentals certification or experience.
• VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations).

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission…