Research System Support Administrator - Research Administration

Department:

RI Research Systems Operations-Research Systems Operations Department

Position Title:

Research System Support Administrator - Research Administration Job Family Group:

Professional Staff

Job Description

Summary:

This individual will provide end user support for systems managed and supported by the University of Kansas Research Administration. This position will be responsible for creating and maintaining records, and support data quality, in e-Regulatory management systems for clinical studies; assist in training research staff in data entry and routine data management; conduct regular data quality checks; and generate routine data reports for projects approved by the Director as needed.

Job Description:

Key

Roles and Responsibilities
80% Operational Support:

Provide training for various levels of end users based upon vendor provided training materials.

Works with system owners to develop needed reports for end users.

Provides advanced reporting to customers using research systems.

Troubleshoot and resolve software/application issues when they arise. Contact the vendor on all issues that require vendor intervention.

Participate in internal quality assurance efforts and system performance monitoring.

Responsible for creating and maintaining folders and records for individual clinical studies and other research projects.

Create and modify overall menus/drop-down choices and templates to support functionality.

Assists in the development and maintenance of Standard Operating Procedures (SOPs) and development of system user manuals related to the clinical information management systems.
20% Application Support:

Update and maintain systems to remain compliant with federal and other regulatory guidelines.

Manage software/application user roles and permissions. Create accounts and expire or remove termed accounts.

Monitor software/application logs.

Keep up with new features and modify the software/application configuration as needed.

Work with the vendor to schedule updates.

Work with the vendor to coordinate downtime, when the software/application is unavailable to end-users, as necessary.

Work closely with Research Technical Support staff to provide reference information.

Archive data, when necessary, understand the software/application data recovery process and support data security management.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications:

Work Experience4 years’ experience in an academic or health-related research environment. Education may substitute for experience on a year for year basis

Preferred Qualifications:

Education Bachelor’s Degree in healthcare or a related field.

Work Experience Working knowledgeable of ICH/GCP guidelines in regard to clinical trials.

Experience with Clinical Trial Management Systems .Skills Organizational Skills Required Documents:

Resume/CVCover Letter Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid…