Senior Executive IT Support Technician – Mac

• Serve as a trusted technology partner for GM’s senior executives and executive admins
• Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and high-visibility business moments
• Anticipate executive technology needs and prevent issues
• Act as the team’s Mac support expert, covering macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive end-user workflows
• Define and mature Apple device standards, best practices, and support approaches
• Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams
• Evaluate tooling, automation, device standards, and modernization opportunities
• Identify service gaps and operational inefficiencies and improve the executive support model
• Recommend and implement improvements to team structure, support coverage, workflows, and escalation paths
• Develop playbooks, standards, repeatable processes, service metrics, and continuous improvement practices
• Lead complex executive escalations and drive root-cause analysis and long-term remediation
• Ensure readiness for critical meetings, events, and executive travel
• Promote standardization and operational discipline while maintaining personalized executive support
• Raise technical, communication, and white-glove service standards across the team
• Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management
• Build relationships across support teams and IT towers

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience
• Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments
• Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment
• Demonstrated success supporting senior leaders with professionalism, confidentiality, and discretion
• Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment
• Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management
• Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority
• GM does not provide immigration-related sponsorship; applicants must not require GM immigration sponsorship now or in the future
• Preferred: experience supporting C-suite, board, or officer-level leaders in a large enterprise environment
• Preferred: experience with executive event support, leadership transitions, and travel readiness
• Preferred: experience creating service playbooks, support standards, dashboards, or executive support operating models
• Preferred: experience influencing support strategy where high-touch service and scale must coexist

Demonstrates expertise in Mac support and Apple ecosystems, providing high-touch executive support while improving service models and operational efficiency. Capable of leading complex escalations and fostering collaboration across technical teams to enhance executive engagement.

• Mac Support Expertise
• Executive Support Experience
• Service Model Improvement
• End-User Computing

• MacOS
• Apple Hardware
• Mobile Ecosystem Integration
• Incident Management
• Automation
• Service Metrics
• Root-Cause Analysis
• Support Standards
• Playbook Development
• Technical Support

• Professionalism
• Confidentiality
• Discretion
• Influencing Skills
• Coaching

• Bachelor’s Degree in Information Technology
• Bachelor’s Degree in Computer Science

• High-Touch Support
• Executive Engagement
• Service Playbooks
• Operational Discipline
• Team Effectiveness

• Collaboration Tools
• Conferencing Technology
• Support Dashboards
• Executive Support Operating Models