Information Technology Help Desk Technician
Listed on 2026-09-16
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
We're hiring an IT Service Desk / Support Technician for a 13-week contract with a major hospital system in Kansas City, KS. This is a great opportunity for someone with a customer-service mindset and solid troubleshooting skills to gain healthcare IT experience.
Schedule:
Rotating – 8 days on/2 days off, then 7 days on/4 days off
Provide technical support to end users via phone, email, chat, remote access, and in person. Troubleshoot hardware, software, and network issues while delivering excellent customer service in a fast-paced healthcare environment.
New grads welcome! Candidates with an associate degree in computer systems or a related field are encouraged to apply. If you don't have the degree, 2 years of relevant IT experience will also qualify you.
- Associate degree in computer systems or related field, OR 2+ years of equivalent IT experience
- Experience troubleshooting hardware, software, and network-related issues
- Strong customer service, communication, documentation, and problem-solving skills
- Ability to support users across multiple channels (phone, email, chat, remote, in-person)
- Microsoft Windows Certification, or willingness to obtain within first 6 months
- Previous call center or service desk experience
- Experience installing, configuring, and maintaining computer equipment
- Experience documenting service tickets and working within SLAs
- Experience providing basic technical training to end users
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