Salesforce Administrator

Job Description Summary

We are seeking a Salesforce Administrator who is ready to roll up their sleeves and support a platform that directly powers grantmaking and community impact. This is an execution-focused role. You will work from a clear roadmap and architecture to deliver reliable, high-quality solutions across Salesforce, Experience Cloud, and connected systems. Your work will support both internal staff and external users (e.g., grantees), with a strong emphasis on usability, data integrity, and day-to-day operations.

You will report to the Director of Business Intelligence and collaborate with experienced Salesforce consultants who provide platform strategy, technical guidance, and a strong support structure for the right candidate. This role is a good fit for someone who enjoys building and improving systems, takes ownership of their work, and wants to grow over time into deeper platform and operational responsibility.

• Platform Support:
  Administer and enhance Salesforce, including user setup, permissions, Experience Cloud, Flows/automation, workflows, reports, dashboards, integrations (e.g., Form Assembly, Docu Sign, Tableau), and overall system health.
• End User Support:
  Provide day-to-day technical support for staff and external users (e.g., grantees via portal), including hardware, software, system access, and coordination with vendors for more complex issues.
• Operational Excellence:
  Drive process improvements across teams, implement best practices, and ensure efficient, reliable day-to-day operations.
• Data Management:
  Maintain data integrity, manage records, and produce reports and dashboards to support organizational decision making.
• Grantmaking Support:
  Support the full grant lifecycle, including application intake, review processes, funding workflows, and reporting (e.g., Outbound Funds Module).
• Special Projects:
  Contribute to cross functional initiatives that leverage systems, data, and operational expertise to advance organizational priorities.

Strong Salesforce configuration skills (Flows, objects, fields, validation rules, permission sets; Experience Cloud a plus). Works effectively within defined requirements, asking thoughtful clarifying questions before building. Self-manages workload, tracks open items, and communicates proactively on blockers or ambiguity. Strong troubleshooting instincts, approaches problems methodically and escalates appropriately. High attention to detail, especially around data quality, testing, and release readiness. Clear communicator who can explain solutions and decisions to both technical and non-technical users.

• Four (4) years of Salesforce experience, with at least two (2) years in a Salesforce Administrator role.
• Demonstrated experience implementing configurations based on defined requirements or architectural guidance.
• Experience with Agile or iterative delivery practices.
• Bachelor's degree or equivalent work experience.
• Salesforce Administrator certification.

• Experience with Nonprofit Success Pack (NPSP), Nonprofit Cloud, or grantmaking workflows.
• Familiarity with Form Assembly, Docu Sign, Experience Cloud, Tableau, or similar tools.
• Experience with data tools (Excel, Data Loader, basic SOQL).

• You proactively identify opportunities to improve processes, not just execute what’s assigned.
• You think in systems, connecting data, workflows, and user experience across tools.
• You take ownership of outcomes, not just tasks, and follow through to resolution.
• You balance speed with quality, knowing when to move fast and when to slow down and get it right.
• You are motivated to deepen and expand your Salesforce and systems expertise over time.

Excolo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.