Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas City, MO, and will provide end-user desktop support across a large enterprise network within the Department of the Navy. The position will initially require a night shift schedule, with the opportunity to transition to a preferred schedule following the initial training and onboarding period.

• Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment
• Troubleshoot hardware, software, connectivity, operating system, Microsoft Office, and video teleconferencing issues
• Work directly with end users and government personnel to identify, troubleshoot, and resolve technical issues in a timely manner
• Support daily operations of the Enterprise Service Desk, including ticket management, script execution, and call handling
• Accurately document troubleshooting steps, resolutions, and user interactions within ticketing systems
• Meet established service level agreements and performance goals through efficient issue resolution and thorough documentation
• Escalate complex or unresolved technical issues to the appropriate support teams when necessary

• Active Secret Clearance
• 1+ year of IT support experience
• CompTIA Security+ or an equivalent IAT Level II certification (such as CCNA Security or CySA+)
• Experience troubleshooting hardware, software, and network-related issues
• Familiarity with ticketing systems and standard IT service desk procedures

Pay Range: $50,000 - $55,000

• Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan Sick Leave (as required by law)