IT Help Desk Tier I
Job in
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-09-22
Listing for:
Favorite Healthcare Staffing Inc.
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Helpdesk Support Specialist - Kansas City, MO
Full-Time | Direct Hire | IT Helpdesk & Technical Support
We are seeking a skilled and customer-focused Helpdesk Support Specialist to provide first- and second-level technical support to on-site and remote users. The role involves troubleshooting hardware, software, operating system, and basic network issues while providing timely and professional customer service.
Key Highlights- Competitive hourly pay: $ per hour
- Schedule:
Monday-Friday, 8:00 AM-5:00 PM - Full-time direct hire opportunity
- Comprehensive benefits package
- Paid time off beginning at 15 days annually
- Nine company-paid holidays and one personal day annually
- Provide technical support through phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, Windows, Microsoft Office, and basic networking issues
- Install, configure, maintain, and upgrade computers, peripherals, and applications
- Manage, prioritize, document, and resolve helpdesk tickets within established SLAs
- Support on-site and remote users and escalate complex issues when needed
- Assist with antivirus monitoring, system patching, and IT security activities
- High school diploma or equivalent required
- Minimum 1 year of IT customer support experience required
- 1-3 years of Helpdesk or Service Desk experience preferred
- Knowledge of Windows, Microsoft Office, hardware, software, and basic networking
- Strong troubleshooting, analytical, communication, and customer service skills
- Ability to support on-site and remote user
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