Director of Delivery Operations

Competitive Compensation & Benefits Package
* 401(k) with Profit Sharing
* Flexible Time Off
* Office Dog!!

ABOUT US

By combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.

• We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
• We're unpretentious. There's no room for ego. We admit our imperfections and have the humility to know what we don't know.
• We're passionate. We're not satisfied with the status quo. We're on a mission together to protect the value of degree completion and to transform the higher education industry.
• We're pioneering. We're pioneering and aren't afraid of failing—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
• We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don't take ourselves too seriously, but we do take fun seriously.
• We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.

The Director of Delivery Operations plays a pivotal role in ensuring higher education clients achieve measurable outcomes through a fast, high-quality onboarding experience, helping institutions graduate more students faster. This leader owns the client facing Delivery organization end to end and is accountable for translating every engagement into tangible, measurable value for clients and for the business.

The ideal candidate brings a proven track record of leading customer-facing delivery organizations across multiple teams, with strong oversight of project portfolio management and project health across a large volume of concurrent client engagements. They operationalize a data driven approach to operations, using KPIs and business reviews to spot risk early, allocate resources effectively, and continuously raise the bar on time to value.

This role requires a strategic and operational mindset: someone capable of setting the strategic direction for Delivery, partnering with the executive team on company-wide priorities, and representing the voice of the client in cross functional planning with Consulting, Cloud Ops, Sales, Product, and Engineering. The Director serves as the senior escalation point for onboarding and project delivery issues and is directly involved at an executive level with the organization’s largest and most strategic engagements.

The successful candidate is a strong people-leader and self-starter who builds high performing, accountable teams, invests in coaching and succession planning, and thrives in a fast paced, collaborative environment.

• Own the end-to-end onboarding experience for higher education clients, ensuring every engagement reaches time to value quickly and reliably.
• Champion a client outcomes mindset across the Onboarding team, tying implementation milestones directly to student success and measurable graduation rate impact.
• Communicate directly with clients to understand their needs and evaluate alternative approaches and strategies for delivering value faster.
• Maintain oversight of the Onboarding project portfolio, ensuring project health, prioritization, and resourcing decisions align with client and business…