Computer Services Specialist

Serve as first-line technical support by answering helpdesk calls, creating accurate tickets and resolving tier one hardware/software issues through phone, remote assistance and on-site visits.

Deploy and maintain end-user devices including desktops, laptops, mobile devices, printers and peripherals. Perform system imaging, software installation and configuration in alignment with departmental standards.

Respond to incidents at police facilities to troubleshoot and resolve device malfunctions. Ensure timely resolution and clear communication with impacted personnel.

Manage helpdesk workflow by tracking tickets, tasks and time logs from initiation to resolution. Maintain detailed documentation of diagnostics, resolutions and escalation steps.

Adhere to security protocols and technical procedures for installing, updating and maintaining hardware, software and operating systems. Support compliance with departmental cybersecurity standards.

Maintain an accurate inventory of supported devices, peripherals and software assets. Assist in forecasting equipment needs and conducting audits across all facilities.

Handle asset decommissioning through proper documentation and disposal procedures in accordance with department policy.

Participate in an on-call rotation alongside standard work hours. Maintain reliable and predictable attendance to support operational continuity.

Pursue continuous skill improvement through technical research, attending relevant training or conferences and developing skills that enhance end-user experience.

Perform related duties as required.

High school diploma or equivalent

A valid driver's license and good driving record are required

Must reside within 30 statute miles of Kansas City, Missouri city limits during employment

Prior experience in the IT field is preferred and will be beneficial in this role but is not required

CompTIA A+ certification is required within the 6-month probationary period

This position also requires a minimum of one year of experience in personal computer installation and support

The incumbent must demonstrate practical skills in personal computer setup, wired and wireless connectivity troubleshooting and basic access control for supported devices

Incumbent will be required to complete post offer, pre-employment testing per Department Policy.

• Must be able to lift up to 50 pounds, bend, crawl, carry equipment, kneel, climb, work on the floor under counters and desks, multiple times a day
• Position operates in a standard office environment 50% of the time; remaining 50% is spent in travel and at other remote sites within the Kansas City area.
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