Education Specialist; Content Systems

Careers Education Specialist (Content Systems)

Location:

Kansas City (Hybrid)

At Ascendco
, we build mission-critical technology that helps surgical teams work more effectively, follow better processes, and use data to improve patient care. For that technology to scale, people need documentation they can trust without having to ask someone for the answer. We’re looking for a Content Systems Education Specialist to own the systems, standards, and
day-to-day work behind Ascendco’s product documentation. You’ll write and maintain reference content, keep it accurate as our software changes, and build a publishing process that
continues to scale along with our product and content library.

This role is primarily content creation and content-system ownership. Education owns reusable documentation and content standards that allow our field teams to deliver consistent training to clients. Routine client training on established functionality is owned by Platform Enablement. You’ll work day to day in Mintlify
, partner directly with Development and QA on release and
patch content, and work with Support and Platform Enablement to identify documentation gaps. This role is ideal for a self-directed technical writer who likes making complex software understandable and cares about the system behind the content as much as the words on the page.

Responsibilities

Product Documentation

• • Write, organize, and maintain reference documentation explaining how our products
    work by module, feature, and workflow.
  • Create tip sheets, job aids, and quick-reference materials based on recurring user
    needs.
  • Develop content from tickets, release notes, PRDs and other developer-oriented
    documentation, product changes, product exploration, and SME interviews without being
    provided with finished source material.
  • Turn recurring Support questions into documentation and help guide priority within the
    content roadmap.
  • Keep existing content current as functionality, terminology, and user needs change.
  • Ask the questions and explore the product yourself to understand how functionality
    actually behaves before documenting it.

Documentation Systems & Publishing

• • Own Mintlify as Ascendco’s primary documentation platform, including structure,
    organization, publishing conventions, and ongoing maintenance.
  • Drive the documentation-platform migration, bringing existing materials into a clean,
    consistent, and maintainable structure.
  • Own and enforce content standards, templates, terminology, and information
    architecture so documentation stays consistent regardless of who provides the source
    information.
  • Build and maintain a repeatable review and publishing process that will scale as the
    documentation library grows.

Release & Patch Documentation

• • Work directly with Development and QA to understand upcoming product changes and
    determine what users need to know.
  • Publish release and patch documentation on the development cadence.
  • Translate engineering tickets and QA findings into user-facing language appropriate for
    the intended audience.
  • Build and maintain a repeatable release-content workflow that makes documentation
    part of the development process.

Video & Media Publishing

• • Produce and publish educational videos in Synthesia
    , using AI avatars, voiceovers, and
    screen recordings of Ascendco software from scripts and learning objectives developed
    by the Education team.
  • Own video production and publishing standards so recorded content remains consistent,
    maintainable, and easy to find.
  • Partner with the Education Specialist (Learning & Competency) so videos and reference
    documentation support the intended learning objective without duplicating content
    unnecessarily.

Requirements

Must Haves

• • 2 to 5 years of experience in technical writing, software documentation, product content,
    knowledge…