ServiceNow Solution Architect

Title:

Service Now Solution Architect Who you'll work with:

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

What you'll do:

As a Service Now Solution Architect, you will own solution architecture on Service Now engagements across a range of product areas. You already have two or three areas where you are genuinely strong, and you will use those as your base while building working knowledge in others. In the near term the role asks for real breadth, because our demand moves and we need architects who can pick up an unfamiliar module and become effective in it with support from the practice around them.

Over time you will settle into a home base and take on growing at least one center of excellence area, developing it into practice-level depth that colleagues and clients can draw on. Some degree of flexibility stays part of the role throughout. You will engage with both business and technology stakeholders, demonstrating strong technical proficiency, professional maturity, and growing executive presence.

This is a hands-on architecture role: you design the solution, you defend the design, and you stay close enough to the build to configure and develop when an engagement calls for it.
* Own solution architecture on Service Now engagements, translating business requirements into designs that are scalable, maintainable, and aligned to platform standards
* Architect across the product areas an engagement requires, working outward from your core strengths into adjacent areas as the work calls for it
* Build working knowledge of Service Now products that are new to you, drawing on product documentation, training, a personal developer instance, and the architects around you
* Grow toward ownership of a center of excellence area over time, deepening one of your core strengths into practice-level expertise that colleagues and client teams can rely on
* Lead technical design workshops and produce the artifacts that come out of them, including solution design documents, data models, integration designs, and architectural decision records
* Ensure solutions align to out-of-the-box capabilities and leading practices, challenging customization requests with configuration-first alternatives
* Design and oversee integrations between Service Now and adjacent enterprise systems using REST and SOAP, Integration Hub, MID Server, transform maps, and scheduled imports
* Own CMDB and CSDM alignment on your engagements, making sure the data foundation actually supports the workflows being built on top of it
* Partner with business process consultants and technical consultants, reviewing designs and providing technical direction through build, test, and deployment
* Contribute hands-on configuration and development when an engagement calls for it, which is a normal part of this role rather than an exception
* Support testing cycles, defect triage, deployment readiness, cutover, and hypercare with an architectural lens on what the fixes do to the design
* Advise clients on technical debt, upgrade readiness, platform performance, and the long-term maintainability of what is being built
* Contribute technical approach, assumptions, risks, and estimation inputs to pre-sales pursuits and RFI/RFP responses
* Mentor consultants on configuration, scripting, and integration patterns, and actively seek mentorship from senior architects in areas where you are still building depth
* Grow your certification portfolio deliberately, adding CIS certifications, micro-certifications, and delivery accreditations in areas that are new to you
* Stay current on platform releases and new products, and form a view on what is worth bringing to clients
* Contribute to practice development through reusable components, reference designs, patterns, and documented lessons from engagements

What you'll bring:

You are an architect with real depth in a few areas and genuine curiosity about the rest of the platform. You enjoy learning a new module about as much as applying what you already know. You are comfortable being the technical authority in a client conversation, and equally comfortable saying you need a little time to get up to speed on…