Application Support ; AMS​/Account Delivery Manager

Role:
Application Support role (AMS) /
Account Delivery Manager

• 10-13 years' experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support)
• Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
• Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Issue tracking and reporting using tools

• Adobe Suite
• Autodesk Applications
• Bentley Applications
• Basics of SQL
• Basic understanding of CAD Applications
• Clarity

• Architecture / Construction / Infrastructure
• Engineering Software / CAD Applications
• Focus:
  Kansas City, MO/KS

• 10-13 years Application Support / AMS
• Severity 1 / Severity 2 Incident Management
• Application / Database Troubleshooting
• Hybrid Cloud Support

• Adobe Suite
• Autodesk Applications
• Bentley Applications
• Basic SQL
• Issue Tracking & Reporting

• Clarity