Service Desk Manager: Lead IT Support & SLA Champion
Listed on 2026-09-30
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IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
iSuite L.L.C. is seeking a Service Desk Manager to lead the IT help desk at our Granite City, IL headquarters.
The ideal candidate has 5+ years in IT support with at least 2 years in a supervisory role and will own staffing, SLA/OLA, and the HaloPSA platform. You will partner with Network, Cybersecurity, and Modern Workplace teams to align service delivery with ITIL and CIS controls, manage budgets, report KPIs, and drive continuous improvements while ensuring service quality across office
Consider building your career as a Service Desk Manager:
Lead IT Support & SLA Champion at iSuite.
The position is based in MO, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 92.000 - 96.000.
We aim to respond to suitable candidates as soon as possible.
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