Enterprise Salesforce Business Analyst

Job Title:

Salesforce - Business Analyst You are an experienced Salesforce Business Analyst with a passion for solving complex business and technology problems. You work closely with the Product Owner and Solution Architect to drive a shared understanding of business needs and outcomes. You enable efficient and quality solution design through clear requirements, reducing delivery risk by minimizing ambiguity and rework. You support collaboration across client and Slalom delivery teams throughout our project lifecycle.

Responsibilities:
* Support client discovery workshops and stakeholder interviews to understand business objectives, current-state processes, and pain points
* Elicit and document business requirements aligned to Salesforce capabilities
* Translate business needs into epics, features, and user stories with acceptance criteria
* Create process maps that demonstrate a client’s business workflows to assist in stakeholder alignment
* Capture data, reporting, security, and user experience needs at a functional level
* Validate requirements with stakeholders and confirm priorities and scope
* Create a backlog and discovery outputs (requirements summary, assumptions, risks, process flows)
* Leverage or work with team to define and use a process for user story refinement
* Support creation of implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support, through research or validation of requested items
* Demonstrate solution functionality to business stakeholders, as needed
* Support solution options to customer, evaluating the pros and cons of declarative configuration against code and customization, with guidance from your architecture team 
* Support impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
* Develop test cases from approved acceptance criteria to validate requirements before deployment
* Lead or support Sprint, System and Integration Testing, and User Acceptance Testing
* Participate in training content development and conduct Administrator and end-user training 
* Ability to participate in declarative system configuration, when necessary, a plus
* Strong communication skills
* Detail-oriented, with strong follow-through and the ability to drive work to closure with urgency and tact Qualifications
* 3+ years of hands-on experience with Salesforce system implementations and proven understanding of a full software development lifecycle
* Content knowledge - Experience designing and implementing Salesforce solutions;
Industry knowledge in Public Sector, Non-Profit, Healthcare or Financial Services a plus.
* Analytical techniques - Experience actively participating in requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
* System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
* Project management
-Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
* Change management and scope control - Experience supporting impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
* Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Azure Dev Ops and Rally
* Experience using AI tools to generate…