MSP Systems Administrator

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Systems Administrator is responsible for the design, administration, optimization, and long-term reliability of server and endpoint infrastructure across both customer premises and cloud environments. This role serves as a subject matter expert and technical authority driving proactive improvements in security, automation, patching, and infrastructure standards. This role also provides mentoring to Tier 2 technicians and top tier escalation for complex issues.

This position requires a high degree of independence, sound technical judgment, and the ability to balance operational stability with continuous improvement across a diverse MSP environment.

• Infrastructure Ownership & Engineering Own the health, performance, and long-term stewardship of Windows and Linux server environments across customer and internal platforms Architect, implement, and maintain hybrid and cloud‑first environments (Azure primarily; AWS/GCP familiarity beneficial) Lead server and infrastructure modernization efforts, including migrations, hardening, and standardization Serve as a senior technical advisor for complex infrastructure decisions and customer escalations.
• Security, Patch Management & Resilience Proactively evaluate, test, and deploy OS, application, and firmware patches, prioritizing stability, CVE mitigation, and business impact Design, validate, and regularly test backup, recovery, and disaster recovery strategies Participate in incident response activities, including root cause analysis and post-incident remediation Collaborate with security and compliance teams to align infrastructure with best practices and regulatory requirements.
• Escalation & Mentorship Act as a final escalation point for complex or high-impact issues unresolved by Tier 2 technicians Provide technical guidance, coaching, and mentorship to junior administrators and help desk staff Design and deliver effective solutions by converting complex technical requirements into clear, actionable outcomes for internal teams and customers.
• Process Improvement & Automation Evaluate existing systems, workflows, and procedures to identify opportunities for automation, standardization, and efficiency gains Develop and maintain Power Shell scripts and automation tools to reduce manual effort and improve consistency Drive documentation standards and contribute advanced resolutions and architectural guidance to the Tier 2 knowledgebase.
• Operational Excellence Manage assigned tickets and projects to completion, maintaining a strong balance between urgency, quality, and long-term outcomes Stay current on evolving technologies, security threats, and tooling relevant to managed services environments Participate in on‑call rotations and planned after‑hours work for maintenance or incident response.

Bachelor of Science in Information Systems preferred or equivalent relevant job experience

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred, or equivalent combination of education and significant hands‑on experience.
• 5–7+ years of progressive experience in systems administration within complex, multi‑tenant, or MSP environments OR Demonstrated senior‑level…