Desktop Engineer III

What started in 1977 as a small, local office offering premium financing has grown to over 600 associates and more than 20locations across North America. In all we say and do, we work towards our mission of providing solutions, resources, and premium financing for the insurance industry.

We work hard to deliver on our corporate mission statement by empowering and encouraging our associates to provide great products and an unparalleled level of service.

Since

1977

Over 600

Associates

29

Locations

Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.

Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.

Our wellness program, Well Works, combined with our Employee Assistance Program (for confidential support), provides support for short and long-term health goals, and any bumps along the way. We also offer gym membership subsidies to support health and fitness goals.

We offer paid vacation time and paid personal leave, in addition to company-paid holidays.

IPFS offers a 401(k) with a company match to help set you up for a financially successful future.

Our associates are the foundation of our company. We strive to make our workplace a great place for everyone. IPFS sponsors company lunches, corporate outings, and even the occasional ice cream truck!

This position provides level 2 technical assistance to Associates regarding computer hardware and software issues. This role will not be aligned to a telephone queue but will primarily work from the Service Now ticket queue and deskside support requests for corporate office Associates. The Desktop Engineer III will also be accountable for project tasks as it relates to IT Asset Management, PC imaging, hardware and software deployments and software update.

• Maintain hardware/software assets including standardization, ordering, deployment, tracking, recovery, and disposal.
• Provide support for issues escalated from Technical Support Analysts
• Assist in the evaluation and selection of hardware and software.
• Troubleshoot problems using various software tools, getting to the root cause to facilitate solving the problem.
• Assist with the implementation of various software tools including but not limited to keeping software tools up to date, supplying install instructions, problem resolution documentation and performing upgrades.
• Assist with training and mentoring Technical Support Analysts
• Maintain technical expertise within the software tools.

Required Knowledge, Experience, and Abilities:

Advanced knowledge of basic Microsoft software troubleshooting (e.g. M365, Outlook, Windows OS, Intune, Exchange, Registry).

Advanced knowledge of popular operating systems, software applications, and remote connection systems.

Working knowledge of office automation products and computer peripherals, like printers and scanners.

Knowledge of network security practices and anti-virus programs.

Demonstrated ability to lead technical projects

Ability to perform remote troubleshooting and provide clear instructions to solve complex hardware and software issues

Required to sit for long periods of time with limited physical exertion. Use of standard office equipment in typical office environment/conditions.

Ability to use close and distance vision to focus on computer screen for the majority of the workday.

Ability to bend, lift, twist, pull and push boxes and packages to perform duties related to handling and set up of computer hardware, servers, etc.

Education:

• Technical or Trade School (Certificate or Diploma)